Refund policy
Refund Policy
Last updated: February 20, 2026
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at:
hello@theskinnerbrothers.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
You can always contact us with return questions at:
hello@theskinnerbrothers.com
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
• Perishable goods
• Custom products
• Personal care goods
• Gift cards
• Final sale items
If you have questions about a specific item, contact us before requesting a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is approved, you can place a new order.
European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in the same condition that you received them, unworn or unused, with tags, and in original packaging.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.
If approved, you’ll be refunded to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, contact:
hello@theskinnerbrothers.com
Return Address
The Skinner Brothers Touring LLP
The Old Bank
257 New Church Road
Hove
East Sussex
England
BN3 4EE
United Kingdom